Our Refund and return policy last 30 days. You will have 30 days to after receiving your item to request for return. After that time is exceeded, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@sparxlink.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Note:Please do not send your purchase back to manufacturer or label onyour delivery parcel.
You can always contact us for any return related enquires on our email Info@sparxlink.com and we will reply you within 1-3 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Covid-19 Prevention Measures
Due to the Covid-19 pandemic, we request customers to make sure you sanitize the return product properly and send back to us.Info@sparxlink.com